The IT Support Specialist is responsible for providing technical support and assistance to our staff and partners. This entry level role will also help support the team by managing IT assets. He/she will work closely with the IT Director in maintaining and troubleshooting our IT systems.

Essential Duties and Responsibilities:

The essential functions of the IT Support Specialist may include, but are not limited to the following:

• IT Endpoint Support
  • Provide technical support and assistance to staff and clients via phone, email, and in-person.
  • Install, maintain, and troubleshoot hardware and software issues.
  • Set up and configure new computers, printers, and other peripherals.
  • Manage application support, including installation, updates, and troubleshooting.
• IT Asset Administration
  • Maintain inventory of IT equipment and supplies
  • Work closely with IT Director to improve asset management processes and procedures.
  • Assist with maintaining a standardization of equipment to lower total costs.
  • Assist with purchasing IT assets that support business goals.
• Web Development
  • Work closely with IT Director with web development projects (knowledge of coding helpful, but not necessary).
  • Assist with updating web pages to ensure site accuracy and currency.
  • Perform site security updates and audits, in collaboration with IT Director.
• CRM Administration
  • Assist the IT Director in various CRM related projects.
  • Conduct training sessions and develop best practices documentation for propagating CRM knowledge throughout the organization, in collaboration with the IT Director.

Minimum Qualifications (Knowledge, Skills, and Abilities):

Education and Experience: 

• Associate’s Degree or Bachelor’s degree in related field preferred.

Knowledge and Skills:

• Passion for The Timothy Initiative’s Mission.

• Maintain the highest level of confidentiality and trust.
• Ability to learn, understand, and apply new technologies.
• Able to prioritize and multi-task, using good time management skills in a fast-paced environment; Strong organizational skills a must.
• Develop effective work plans, organize details, set priorities, and meet deadlines.
• Solid written and oral communication skills and excellent phone manner. Accountable for supporting, upholding, and engaging in TTI’s Vision, Values & Mission in all internal and external communication and relationships.
• Administrative writing, reporting & tracking skills.
• Proficiency with spreadsheets, databases, and Word processing.
• Ability to adapt to company wage and compensation structure.
• Ability to work as part of a team.
• Possesses a helpful, diplomatic, and caring attitude to all.
• Must be hospitable and have good people skills to represent TTI.

Spiritual Requirements:

• Each team member at TTI is expected to maintain a personal relationship with Jesus Christ as a top priority; be a consistent witness for Jesus Christ; maintain a courteous, Christ-like attitude in dealing with people within and outside of TTI; and faithfully uphold TTI’s ministry in prayer.
• For clarity we ask every team member at TTI to sign the acknowledgement page and live a life congruent with the spiritual principles outlined in TTI’s “Statement of Faith”, “Christian Living Statement” and policies and procedures as stated in TTI’s employee handbook.

Physical Requirements:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.  Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

While performing the duties of this position the Team Member:

• Is required to work in our main office in Raleigh, NC
• Is occasionally required to work nights and weekends as needed and may be occasionally required to travel domestically and internationally.
• Is regularly required to talk or hear.
• Will need to use hands or fingers and handle or feel objects, tools, or controls.
• Is occasionally required to stand, walk, sit, and reach with hands and arms.

Must occasionally lift and/or move up to 25 pounds.